Well it seems that my three-part series is more than 3 parts. The MP3 player saga continues. If you read my previous post, you heard me say that I don’t hate my iAudio U5. Well things have changed.
A friend of mine bought an iPod and I’ve been giving him and endless hard time about the fact that he’s helping fund Apple’s plan to build an apple-shaped space station that’s as large as a moon and can blast entire planets into nothingness. Although he concedes most of my arguments against the iPod, he bought one anyway and claiming that it “makes him happy.” He has taken great joy during this whole ordeal.
While I still wouldn’t buy an iPod, I do have to concede: he’s happy, I’m still looking at the menu with a scowl while my stomach grumbles. I guess there is joy to be found among the herd.
Hate
I ordered two additional micro USB cables for the U5 so that I could have one at work and keep one in my bag. Early last week I got the cables in the mail. As soon as I opened up the package and looked at the cables I knew something was amiss. My worries were confirmed when I compared the micro USB connector on the cable to the connector on the U5. Sure enough, they did not fit.
Grrr.
I hit up the internet and hunted down the official specification for USB 2.0 to get things figured out once & for all. I learned two things. First, apparently micro USB connectors do indeed have two different types (this is inconsistent with what I originally said in an earlier post), both A & B. Second, my U5 sports neither of those two connectors! My first instinct was to smash the U5 with a hammer and then urinate on it with all the fury of a lover scorned. But I couldn’t find my hammer and I didn’t really have to pee at the time. By the time I finally did have to pee I had calmed down.
Further research was fruitless. I have no clue what the mystery connector is on the bottom of the U5. This means that any loss of or damage to the cable renders the U5 worthless as I can’t replace the cable. At this point I wanted to return it, but that too was a problem. I purchased the player from newegg and newegg’s return policy for MP3 players is exchange only, no refunds. poop.
Love
I knew of this return policy before I bought the player, so I couldn’t get upset over it now…. or could I? One of the things I really like about newegg is their search features, specifically their “Advanced Search” dropdowns. Cowon says on their website that U5 has a USB connector. Newegg, through their search, agreed as well . So technically what they said I was getting isn’t what I got. So I sent them an email. I told them exactly what I just said and sent the link to the USB 2.0 specification as well. I explained that I knew they had a “no refund” policy but hoped they’d make an exception due to the incorrect information on their site. I sent the email fully expecting a cut & paste reply thanking me for being a customer, promising me they’d pass on my comments, and that I could get fucked before they gave me a refund.
Two days later newegg replied, with an RMA # to send the player back for a full refund! Then they sent a second email with a prepaid shipping label to ship the player back with!! So big kudos to newegg for stepping up in the name of customer service! Newegg isn’t perfect, but this week they’re my hero.
Music
I’ve erased all the files on the the U5 and it’s getting shipped back this Monday. Which means my MP3 player saga is not yet finished. I’ve reloaded my 1GB U2 with the latest songs and will continue hunting. I’m looking at three possible routes at this point. I can either 1) keep looking for an acceptable player, 2) buy a smaller player that’s nowhere near perfect but cheap enough that I don’t feel bad about using it as a temorary stop-gap or 3) look for something else that isn’t primarily an MP3 player but will play MP3s as well like a PDA, netbook or maybe a smartphone.
I don’t know, we’ll see. So I guess: To be continued…